FAQ & Troubleshooting

Yes. Everything you save in RoostHive goes straight to secure cloud storage on Amazon Web Services (AWS). Photos and documents are automatically copied across multiple, physically separate data centers, and the storage is engineered for 99.999999999% durability — "eleven nines." In plain terms, your files effectively don't get lost. Full explanation on the Properties page.

No. There's no manual backup step and nothing to "save to your computer." The moment you add a property, record a payment, or upload a photo, it's stored and backed up in the cloud automatically.

It's a measure of how reliably your files are kept. At 99.999999999% durability, if you stored 10 million files you'd expect to lose just one — and only about once every 10,000 years. For comparison, an external hard drive on your desk fails far more often.

Yes. Access is tied to your login, and your data is encrypted both while it travels to the servers and while it's stored. Other landlords using RoostHive cannot see your properties, tenants, payments, or photos.

Anytime. Go to Settings → Download your data to export your records.

On the Payments page, open a charge and click "Send invoice" to generate a secure payment link. Email it to the tenant or share it yourself. They pay by bank transfer or card, and the charge updates once payment goes through.

Bank transfer (ACH) is free. Card payments add a small processing fee, which the renter pays — not you. The fee is shown to the tenant before they confirm.

Connect a payout account through Stripe in Settings → Payment Collection. Once you see "Stripe Connected," online payments land in your bank account. RoostHive never stores your bank credentials.

Yes — you can export payments as a CSV spreadsheet with date, description, property, type, category, amount, status, and paid date columns.

Free supports up to 3 properties, Growth up to 10, and Pro up to 25. You can upgrade anytime and your data carries over.

Yes. RoostHive runs in any modern browser on phone, tablet, or computer — there's nothing to install. You can add it to your phone's home screen for quick access.

If it's still within the grace period before final deletion, you can use "Reactivate your account" to restore it. After the grace period, deletion is permanent.

This is usually a temporary connection hiccup. Refresh the page first. If it persists, log out and back in, and check your internet connection. Your data is safe in the cloud regardless — a load error never means lost records.

Use a standard image format (JPG or PNG) and check your connection. Very large images can be slow — try a smaller file. If it still fails, refresh and try again from the property's "Click to upload a photo" box.

The Dashboard reflects what's recorded in Properties and Payments. If a total seems off, check that charges are marked the right status (Paid vs. Due) and that property rent and occupancy are up to date. The Dashboard recalculates from that data each time it loads.

You may have reached your plan's property limit (3 on Free, 10 on Growth, 25 on Pro). Upgrade your plan in Settings to add more.

Make sure you've connected Stripe in Settings → Payment Collection — links need an active payout connection. Then regenerate the link from the charge and resend it.